Better Call Saul: Los Pollos Hermanos Employee Training

Restaurateur Gustavo "Gus" Fring of Los Pollos Hermanos teaches the proper way to run a business.
Communication
S1 E1

Owner Gustavo "Gus" Fring explains proper employee behavior at Los Pollos Hermanos where someone is always watching.

Cleanliness
S1 E2

Gus provides instruction in techniques for cleaning up messages and keeping a restaurant neat.

Shipping and Receiving
S1 E3

Gus outlines the vital importance of a well-managed distribution system when it comes to moving product efficiently.

Customer Service
S1 E4

Gustavo "Gus" Fring explains how to properly handle dissatisfied customers.

Loss Prevention
S1 E6

Gustavo "Gus" Fring shares strategies to curb the theft of his addictive products.

Sustainability
S1 E7

Gus demonstrates initiatives to help protect the planet, including the safe use and disposal of dangerous chemicals.

Brand Management
S1 E8

Gus explains how Los Pollos Hermanos maintains a stellar reputation through community outreach and good word of mouth.

Conflict Resolution
S1 E9

Gus demonstrates the correct way to resolve conflicts between employees.

Emergency Situations
S1 E10

Los Pollos Hermanos founder Gustavo "Gus" Fring keeps employees safe from chocking, poison, box cutters and other emergency situations.