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A former singer (Whoopi Goldberg) runs a hotel in New York; the hotel's need for a concierge prompts Mavis to promote her handyman, Nasim (Omid Djalili).
A terrorist threat alert makes Nasim paranoid about a briefcase left in the lobby, and Mavis gets jumpy too.
A ferret bite sends Mavis to the emergency room, where the hospital staff ignores her; Nasim and Jadwiga fight for control of the check-in desk while the rest of the staff is away.
Mavis receives a ticket for smoking, then urges Nasim to protest his citation for spitting in public.
Mavis exploits a blind man's romantic interest to share in his prized tickets to New York Rangers hockey games.
Mavis has a chance encounter with President Bush (guest star Steve Bridges), but doesn't speak her mind after he recognizes her and compliments her singing.
After one of the Ebony Blackbirds trio dies, Mavis becomes jealous of the only other surviving member at the funeral.
Rita shows a new side of herself when she joins Mavis' all-female poker night.
Mavis fumes when her identity is stolen, leaving her penniless; pals try to ease Mavis' money woes by allowing her to win at poker.
Courtney becomes jealous when Rita accompanies his political boss (Scott Bryce) to Florida; Nasim nervously prepares for a blind date with a Polish immigrant.
When Courtney decides to run for political office, his opponent unleashes a negative campaign that encompasses Mavis.