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A former singer (Whoopi Goldberg) runs a hotel in New York; the hotel's need for a concierge prompts Mavis to promote her handyman, Nasim (Omid Djalili).
A terrorist threat alert makes Nasim paranoid about a briefcase left in the lobby, and Mavis gets jumpy too.
A ferret bite sends Mavis to the emergency room, where the hospital staff ignores her; Nasim and Jadwiga fight for control of the check-in desk while the rest of the staff is away.
Courtney becomes jealous when Rita accompanies his political boss (Scott Bryce) to Florida; Nasim nervously prepares for a blind date with a Polish immigrant.
When Courtney decides to run for political office, his opponent unleashes a negative campaign that encompasses Mavis.